Journal of Emergencies, Trauma, and Shock
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Year : 2013  |  Volume : 6  |  Issue : 3  |  Page : 216-223

Academic College of Emergency Experts in India's INDO-US Joint Working Group (JWG) White Paper on the Integrated Emergency Communication Response Service in India: Much more than just a number!

1 Deenanath Mangeshkar Hospital, Pune, India
2 University of South Florida, Division of Emergency Medicine, Tampa, USA and Global Hospitals, Mumbai, India
3 Suny Downstate Medical Centre, Long Island College Hospital, New York, USA
4 Northwestern University, Chicago, USA
5 Ohio State University College of Medicine, Division of Trauma, Ohio, USA
6 Octavo Solutions Private Limited, New Delhi, India
7 All India Institute of Medical Sciences, Department of Emergency Medicine, New Delhi, India
8 University College of Medical Sciences, New Delhi, India

Correspondence Address:
Anuja Joshi
Deenanath Mangeshkar Hospital, Pune, India

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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/0974-2700.115354

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The proposal for an integrated national emergency number for India is garnering a lot of enthusiasm and stimulating debate. This ambitious project has a two-part paradigm shift to set in; the first being the integration into a single number and the infrastructure required for setting up and operating this number such that a call can be received and identified. The second is the submerged part of the iceberg: That of the ability to respond to a call and deliver the appropriate emergency service. The first part is more technical and has potential precedents like the 911 phone hotline, for example, to emulate. The main premise of this paper is that the second part is a rather subjective exercise largely determined by the realities of existing public infrastructure in a specific geographical area with respect to emergency services management, especially medical care. Consequently, we highlight the key areas of both precall preparedness and postcall execution that need to be reviewed prior to going live with an integrated number on a national scale.

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